Terms and Conditions

TIME.

Appointment reschedules must occur within 24 hours. Reschedules outside of this time frame will be charged an assessment fee of $30. No-call/no-show will result in a 50% charge of the total cost of your appointment.

APPOINTMENT BOOKINGS & CANCELLATIONS

It is recommended that lash extensions and permanent makeup appointments be booked at least 24 hours in advance. This can be done by requesting an appointment online via Google, Instagram, emailing the salon or calling the salon directly to schedule.

For services over $100, a credit card must be given in advance of the appointment. A $50 deposit is required before the date of service. The card will not be charged lest there is a missed appointment. For any permanent makeup service, a $100 deposit is required before the date of service. For services under $100, a $30 deposit is required before the date of service.

Cancellations must be communicated by clients (1st time or returning) to the spa within a 24-hour time frame or a $30 late cancellation fee will be charged to the client’s credit card. No-call/no-show will result in a charge of half the amount for the service booked. Additional charges may be incurred for upcharge services booked. Minors under the age of 18 cannot book appointments without the verbal or written consent of their parent or legal guardian.

CONTESTS, PROMOTIONS & SPECIAL PRICING

Special pricing or promotions cannot be combined unless otherwise stated. One coupon or discounted pricing per visit. Special pricing, promotions or discounts cannot be transferred unless otherwise agreed upon with MLAB Management. Minors under the age of 18 cannot claim/redeem or use special pricing without the verbal or written consent of their parent or legal guardian. Minors under the age of 18 cannot participate in a special promotion or contest without the verbal or written consent of their parent or legal guardian. Gift certificates, which are non-refundable, must be used within 120 days or purchase or they become invalid unless otherwise agreed upon with MLAB Management. Services and/or goods purchased at a promotional/special pricing must be used within 90 days or it returns to standard pricing unless otherwise agreed upon with MLAB Management.

PACKAGES

We are unable to process any returns or reimburse any payment transaction on any packages that are purchased.

GRATUITY

Gratuity is not included in the price of service or spa packages, customary tipping runs 15%-20% at your discretion. You may tip the technician in the room or upon check out at the front desk with cash, Venmo to the salon (please specify the technician's name). With groups of three or more, a 20% gratuity will be added to the final bill.

APPOINTMENT CHECK-IN

We ask that you please arrive 5-10 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course beyond the check-in policies we invite all our guest receiving services to make full use of our relaxing environment. Come early, stay late, bring a book, relax and enjoy a small snack or cool water in our waiting area.

ETIQUETTE

As a courtesy to other clients and to preserve the ambience of the salon, we request that clients silence their mobile phones at all times within the rooms. The salon is entirely non-smoking. We kindly request all guests to respect other salon clients by refraining from the use of mobile phones, keeping noise to an agreeable level throughout the salon.

VALUABLES

No responsibility can be accepted by the spa for the safety of money or valuables of any kind brought to the salon. If you do bring valuable items it is essential they are covered by your own insurance for the period of your stay. The salon will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our clients.

COMMUNICATION DISCLAIMER

With respect to all communications you make to MLAB, including but not limited to feedback, questions, comments, or suggestions sent to our website shall be and remain the exclusive property of the brand. We will therefore, be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensation to you.

WEBSITE USAGE

This site may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to restricted portions of this site. The content contained in such restricted areas is confidential, and is provided to you for your personal use only. We reserve the right to prohibit the use of such access codes on your behalf by third parties where we determine that such use interferes with our site’s operation or results in commercial benefits for other entities to our detriment. You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our site. This website and all content available on this website are provided without warranties of any kind, either express or implied. You acknowledge, by your use of this website, that your use of this website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this website, and that MLAB shall not be liable for any damages of any kind related to your use of this Web Site.

CHANGES

MLAB reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you seek services from us or use our website.